Shipping policy

Last updated: 17 August 2026

ONDAY | Suite 32, Shop 3, 5A Raglan Street, Manly NSW 2095 | ABN 56 950 722 554 | +61 459 310 002
support@onday.com.au | onday.com.au

Where we ship

We ship to addresses within Australia only. We do not ship internationally at this time.

Shipping rates

• One-time orders — $4.95 flat rate, whatever the order size.
• Subscription deliveries — free shipping, every delivery.

Shipping is shown at checkout before you pay.

Processing time

Orders are dispatched from Manly, NSW within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

Estimated Australia Post delivery time after dispatch:

• Sydney Metro: 2–4 business days
• NSW Regional: 3–6 business days
• VIC, QLD, SA, ACT: 4–8 business days
• WA, TAS, NT: 5–10 business days

These are estimates from Australia Post, not guarantees. Delivery may take longer due to carrier capacity, weather or other circumstances outside our control.

Tracking

ONDAY is posted as a letter, which is what keeps shipping cheap on a small, light product. Letter post does not include tracking, so we do not provide a tracking number.

If your order doesn’t arrive

If your order has not arrived within 10 business days of dispatch, email support@onday.com.au and we will resend it at no cost to you. If a resent order also fails to arrive, we will refund you in full.

Damaged orders

If your order arrives damaged, email support@onday.com.au with a photo within 7 days of delivery and we will replace or refund it at no cost to you.

Incorrect addresses

Please check your delivery address at checkout. We cannot be responsible for orders delivered to an incorrect address supplied by the customer.

Contact

support@onday.com.au or +61 459 310 002.

Nothing in this policy limits your rights under the Australian Consumer Law.