Shipping policy

Last updated: April 2026

ONDAY ORAL STRIPS | Suite 32, Shop 3, 5A Raglan Street, Manly NSW 2095 | ABN 56 950 722 554 | +61 459 310 002
support@onday.com.au | onday.com.au

Where We Ship

We currently ship to all addresses within Australia. We do not ship internationally at this time.

Shipping Rates

We offer two shipping options for all orders within Australia:

- Standard shipping — $3.50 flat rate (on orders under $20)
- Free shipping — free on all orders $20 and over

Both options are tracked. The shipping cost is added at checkout.

Processing Time

This is a pre-order. Orders are dispatched from the first week of July. After launch, orders are processed within 1–2 business days of payment confirmation; orders placed on weekends or public holidays are processed the next business day.

Delivery Times

Estimated delivery times after dispatch:

- Sydney Metro: 1–3 business days
- NSW Regional: 2–5 business days
- VIC, QLD, SA: 3–6 business days
- WA, TAS, NT: 5–10 business days

These are estimates only. Delivery times may vary due to carrier capacity, weather, or other circumstances outside our control.

Tracking

All orders are sent with tracking. You will receive a tracking number by email once your order has been dispatched. You can use this to track your parcel through the carrier's website.

Missed Deliveries

If you are not home when your parcel is delivered, the carrier will leave a card with instructions for collection or redelivery. Please ensure your delivery address is correct at checkout — we cannot be held responsible for parcels delivered to incorrect addresses provided by the customer.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us at support@onday.com.au within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Contact

For shipping enquiries: support@onday.com.au or +61 459 310 002.